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Supplier Code of Conduct


Telna strives to conduct business only with suppliers who demonstrate a strong commitment to sustainable development with ethical principles in place to ensure the wellbeing of employees, society and the environment. 

The Telna Supplier Code of Conduct outlines required standards to ensure that conditions along supply chains are safe and responsible. 

Suppliers must operate in full compliance with the laws and regulations of the countries in which they operate, and any other regulation of other jurisdictions that may be applicable to them. They are expected to take all reasonable measures to ensure this Code across their business operations.

The Code consists of five sections:

  • A. Management System

    Where appropriate, Suppliers will establish a management system in which the scope is in line with the principles of this Code, and is in accordance with international standards. This system will be designed to ensure compliance with applicable laws, conformance with this Code, and identify related operational risks. It may contain elements such as company policy towards corporate responsibilities; identification of management accountability; training and development programs; performance objectives with implementation plans; compliance assessment; etc.

  • B. Labour, Human Rights and Ethics

    Suppliers are required to respect the human rights of workers, and to manage them in compliance with internationally accepted standards of work as defined in the International Labour Organization (ILO) conventions.

    All work should be voluntary, and workers should be free to terminate their role after providing reasonable notice. 

    There shall be no use of child labour involved in business operations.  “Child” refers to any person employed under the age of 15, or under the minimum age for employment in the country. Workplace apprenticeship programs that comply with all laws and regulations are encouraged. 

    Suppliers must comply with all applicable wage laws, including those relating to minimum wages, overtime hours and legally mandated benefits. They will also ensure that no worker experiences inhumane working conditions. 

    Suppliers shall make a consistent effort to provide a workplace free from harassment or discrimination based on race, age, colour, gender, sexual orientation, disability, pregnancy, religion, political beliefs, or civil status. This includes during both the hiring and employment processes such as promotions, recognition and access to training. Workers possess the right to freely join labour unions, seek representation, and bargain collectivity. 

    The Code requires that suppliers maintain the highest standards of corporate ethics and will comply with applicable laws, regulations and procedures.  They will not solicit any gifts or gratuities of undue favour or for other inappropriate means to gain competitive advantage.

    Unless disclosure is authorized or legally mandated, Suppliers must respect employee and customer confidentiality in compliance with privacy legislation. All non-public information should be considered to be confidential. Intellectual property rights must be respected, and suppliers are to comply with applicable intellectual property rights legislation.

  • C. Health and Safety

    Suppliers must comply with the international, regional and national health and safety standards applicable to business activities.  This includes but is not limited to all applicable health and safety legislation and performing all services in a diligent manner in respect of health and safety matters.  All employees and any person present on or near the workplace will be protected against potential occupational health and safety hazards resulting from the Suppliers' business activities. Where appropriate, employees must be provided with adequate personal protective equipment, with adequate training on the safe use of tools and equipment.

    All products supplied to Telna or used on Telna premises must be in compliance with all applicable workplace hazardous materials information standards (WHMIS). Material Safety Data Sheets (MSDS) must be available in English and French for all controlled products supplied to Telna.

    Telna expects our suppliers to provide employees with a healthy and safe working environment, including the implementation and training of employees on policies, programs and procedures to address the following matters:  

    • Exposure to hazardous substances 
    • Accident prevention 
    • Confined Space Entry 
    • Ergonomics 
    • Resilience and Emergency procedures 
  • D. Environment and Sourcing

    Suppliers must comply with all regulations and guidelines, relating to the protection and conservation of the environment, including the use, handling, storage, transportation and disposal of hazardous substances. They shall obtain and report on all environmental permits and licences as required.

    Tangible product suppliers with conflict minerals shall be committed to demonstrating appropriate due diligence to ensure that their products are conflict-free.

  • E. Supplier Assessment and Monitoring

    Telna reserves the right to assess and monitor the supplier’s practices regarding the Code. Telna or a designated third party may conduct onsite audits of supplier facilities that provide products or services to Telna. Onsite audits may include a review of relevant supplier records, policies and work practices as well as inspection of the facilities for compliance with this Code. In case of non-compliance, the Supplier will take reasonable measures to meet the standards.

For questions or comments relative to this Code: