Telna - Privacy Policy

Privacy Policy

Telna respects your privacy and ensures to protect the personal information that you share with us. You can visit the website and browse our solutions anonymously. We only require information to serve you the solutions upon your request. The privacy policy statement will define how we collect and utilize this information in accordance with policy guidelines. 

If you wish to update or remove your information or contact us for any other queries please email us at support@telna.com

 

Personal Information Collection

Telna will collect your personal information for following purposes and using the following devices

 

Service usage device and location

Service use - The owner (Telna) or third-party services employed by the owner collects information automatically when the user engages with Telna products and services, such as the Telna contact form, subscription to the newspaper and social media follows. The information collected includes the user’s personal information such as phone number, email ID, social media ID, job titles, business phone, industry, and company. Telna uses cookies, device information, and internet protocol (IP) addresses in order to identify users, log API calls, and provide user support if needed. This information is required in order for Telna to be able to provide solutions and latest updates upon request. Telna does not store the content of any personal calls, SMS, data-based messages, or data sessions.

 

Communications

By registering on the mailing list or for the newsletter, the user’s email address will be added to the contact list of those who may receive commercial or promotional email messages. Users may opt out of receiving promotional marketing emails at any time by clicking the unsubscribe link located at the bottom of every email. However, users cannot opt-out of receiving communications related to service and account updates, including security and legal notices. If a user wishes to stop receiving all account-related communication, they must cancel their account by reaching out to support@telna.com. Personal data collected: email address, first name, last name, home country, and country located.

 

Owner and Data Controller

Telna Inc.

Your privacy matters. Telna is committed to providing secure and reliable global connectivity. We value your privacy and as part of our commitment, we want to be transparent about the data we collect and how it is used. This privacy policy becomes applicable when you purchase a Telna product and/or use Telna services. Owner contact email: info@telna.com

 

Third party platforms and Data Usage

 

Google analytics uses personal Cookies and Usage Data. 

Data transfer from EU- Various types of personal data transfer from the EU and/or Switzerland to the U.S based on privacy Shield and Data transfer abroad based on standard contractual clauses.

Social networks and platforms- Collection of Cookies and Usage data from Facebook Like button and social widgets, Twitter Tweet button, Instagram and social widgets and Google+ +1 button and social widget.

Managing support and contact requests- We acquire personal Data through Freshdesk platform

Platform services and hosting- Our website is hosted on the HubSpot platform.Our registration service allows visitors to our website to learn more about our company, download content and provide contact information and other demographic information.

Remarketing and behavioral targeting- Usage of Cookies, data and email ids for AdRoll and Facebook custom audience. 

Content commenting- Use cookies and various type of data for Facebook Comments and Disqus.

 

Cookies and Other Tracking Technologies

Telna may use non-identifiable information collected from visits to our website to help us provide better customer service. Telna tracks website usage and measures web activity on Telna website. Note that information is only gathered while you are on the Telna website. 

Like many other industrial websites, we use a standard technology called a "cookie" to collect information about how you use the site. A cookie is a small data file that certain sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of Telna use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information. If you do not wish to have us your transaction details, kindly disable your cookies. Disabling the cooking might not give you full advantage of the Telna website.

 

Questions and suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal information, or if you require any additional information, please contact our support team at support@telna.com