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FAQ

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For the most frequently asked questions about Telna and connectivity, navigate through the list below or connect with us at the bottom of the page.

 

General

  • What is Telna?

    Telna is a global connectivity provider company helping businesses to enable IoT and M2M implementations anywhere in the world. We reduce complexities with our intelligent, agnostic end-to-end solutions that provide complete control and flexibility as well as reliability and scalability for enterprises.

  • What are Telna’s main connectivity solutions?

    • Multi-network connectivity in 200+ countries and territories
    • Cloud management platform and API orchestration
    • Support for 2G / 3G / LTE-M and 5G compatible core infrastructure
    • IoT cellular connectivity for system integrators
    • IoT localization for Mobile Network Operators
    • eSIM for IoT/M2M 
    • eSIM for consumers
    • Whitelabel solutions
  • What is Telna’s connectivity coverage?

    Our global mobile network covers 200+ countries and territories with 800+ network agreements. Our connectivity supports voice, SMS and data with 2G / 3G / 4G LTE  and the largest LTE-M coverage around the world. We have local IMSI profiles in Brazil, China, USA, and six geo located points of presence (PoP).

  • Why should I use Telna as my connectivity partner?

    We have our own network infrastructure and direct access agreements with all top-tier networks around the world to provide end-to-end, multi-carrier global connectivity solutions.

    With our own core virtualized network, a proprietary multi-IMSI connectivity hub, geo-located points of presence, cloud infrastructure, and eSIM solutions, We enable scalable connectivity to our customers with unmatched coverage, reliability and performance. 

  • How do I get more information about your solutions?

    Contact our sales team at business@telna.com 

    Our customer support team is available to answer any questions you may have at support@telna.com

 

Global Connectivity

  • What is global connectivity?

    Global connectivity refers to a seamless internet connection which connects devices, sensors and humans despite their location. The key benefit of global connectivity is that it enables businesses to expand their offerings across the globe. They can track their devices worldwide and gather real-time information.

  • What is cellular IoT?

    Cellular IoT is a way of connecting devices to the internet by using the same mobile networks as smartphones. It utilizes 2G, 3G, 4G LTE and 5G networks for IoT applications. Cellular IoT SIM Cards and eSIMs are designed differently to meet the needs of IoT/M2M deployments.

  • Why is cellular IoT effective over other IoT solutions?

    There are many advantages of cellular IoT including:

    • Cellular IoT can provide large coverage of areas as it utilizes existing mobile networks
    • Roaming functionality helps businesses to expand their offering without any additional set-up or device cost
    • Businesses can manage their network remotely and control their applications without any physical presence
    • Cellular IoT can offer secured and private connectivity by providing VPN, APN to protect devices, network and data
  • What should I consider before choosing a connectivity partner?

    A true connectivity partner should provide end-to-end solutions for businesses. They should be able to offer flexibility to adapt your existing network infrastructure and scalability to enhance your business in the future with customized solutions.

  • Why is roaming essential for IoT applications?

    IoT and M2M businesses require the ability to offer services on a global scale. Thus, the absence of permanent connectivity is a barrier. Roaming can help businesses to overcome this limitation. We provide permanent roaming, affiliate roaming and local profiles to support global deployments. Our connectivity solutions also enable localization, which allows legitimate traffic in compliance with all regulations.  

 

Getting started with Telna

  • Which connectivity solution is most beneficial for my business?

    We provide customized solutions for all enterprises and work closely with system integrators, MVNOs, MVNEs, OEMs, wholesalers, and industries including broadcasting, maritime, transportation, healthcare and more to support their connectivity needs. Our virtualized infrastructure and software defined network allow us to provide end-to-end connectivity for business of all sizes across the globe.

  • Do you have IoT SIM Cards?

    We offer IoT SIM cards that provide global, high-speed, multi-carrier 5G, 4G LTE, 3G/2G data coverage for any IoT/M2M application. It comes with an over the air (OTA) wireless technology where businesses can manage end-to-end SIM activities without being connected physically with the SIM card. It helps businesses keep the IoT deployment easy and scale with new enhanced features. The multi-IMSI technology offers one network for the entire world, thus eliminating the hassles and costs associated with swapping SIMs and managing accounts with multiple network carriers. You can request an IoT SIM trial pack and experience our connectivity first hand.

  • How do I get Telna SIM Cards?

    To get started with your IoT devices, please order them from us. Let us know more about your business and we can offer you a trial pack including complimentary SIM cards and data usage for first hand experience. We offer customized solutions which can suit your business needs. Contact our sales team at info@telna.com to get started.

  • How do I use a Telna SIM Card?

    SIMs can be activated through our connectivity platform or via API. Please contact our sales team at info@telna.com and tell us more about your connected devices with location details and they will be able to guide you through this.

  • How does billing work with Telna?

    Our consumption-based rates and universal billing system helps businesses to optimize ROI on all IoT projects. Our partners will receive one invoice for their global multi-network usage.

 

Cronus

  • What is Cronus?

    Cronus is a cellular connectivity platform which enables global end-to-end connectivity solutions for IoT/M2M, MVNOs and eSIM platforms. It provides a network as a service (NaaS) by combining extensive APIs with our broad connectivity portfolio and is designed for self-management through a modern web interface. 

  • How do I get a Cronus demo?

    Our team is ready to assist you. Get in touch with us at business@telna.com and learn more about how Cronus can help your business. 

  • What are the key features of Cronus?

    Cronus is a self management portal which provides API front-end connectivity management. It offers complete SIM management, allowing businesses to oversee and control their networks and devices in real-time.

  • What are the benefits of Cronus?

    • Cronus is a cloud based connectivity platform which allows customers to control their network access in real-time and monitor deployed SIM cards in an API compatible web portal.
    • Cronus modularity allows businesses to integrate their networks at any stage and add new functionalities when required. 
    • Cronus provides reliable and secure multi-carrier coverage with unthrottled bandwidth regardless of device location. 
    • Customers can build and manage their own private networks and resell to their consumers.
  • How does the Cronus billing system work?

    Cronus offers a flexible business model with unified billing structure that simplifies the process of global deployments by providing one contact for all network agreements. This reduces implementation costs and optimizes ROI for all connected network devices. We offer IoT-specific agreements with low billing increments (1kb) and support M2M/consumer eSIM access as a managed offering.

 

eSIM solutions

  • What is an eSIM?

    With eSIM, customers can securely connect their devices to local networks around the world without the use of a physical SIM card. The eSIMs are programmable over-the-air, which allows customers to support current demands by seamlessly transitioning between various network subscriptions in real time.

  • What are the benefits of eSIM in IoT applications?

    eSIM is a revolutionary technology that secures local data across the globe. It also manages the mobile operators for devices in low connectivity areas. With eSIM, you can swap network operators remotely (over-the-air) for reliable connectivity in IoT applications.

  • What is a consumer eSIM?

    Customers with eSIM compatible phones can experience freedom to access multiple cellular networks without SIM card. It provides instant connectivity both locally and globally. The eSIM profile is delivered to the device over-the-air (OTA) by scanning a QR Codes. They can store multiple eSIMs as per their requirement.

  • Can I resell this solution?

    Our connectivity solutions are customizable and customers can resell them under their brand name. With whitelabeling, customers can reduce the time to market and save big on their initial set up cost.

  • How do I get more information about eSIM services?

    To get started with your eSIM business, please contact us at info@telna.com. Tell us more about your business and we will offer you the best suitable solution.

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